Customer Success Manager – SaaS Procurement Solutions

Negotiable
  • Full Time
  • Denmark

The company

Our client is a market leader within Procurement software and services with over 300 global customers. They pride themselves on their focus on customer success and satisfaction which underpins everything they do.

They are committed to ensuring their people have an excellent work-life balance and offer a welcoming and friendly environment combined with a results oriented yet a fun and informal team.

The role itself

They are now looking to hire an S2C Customer Success Manager which offers the opportunity to manage all aspects of customers’ accounts, including low-medium complexity system implementations, driving customer change management, usage/adoption, best-practice and digital maturity, renewals and upselling software and services where appropriate.

You will be working closely with multiple stakeholders at varying levels of seniority within each customer organisation and need to be able to understand and service their varying needs accordingly.

You will also be working closely with clients and their suppliers to help facilitate S2C projects and initiatives, offering best-practice guidance and challenging customers to do things differently, where necessary. You will be responsible for delivering and ensuring an excellent customer experience at all stages of the relationship.

Role responsibilities

• Build close relationships with clients through continued excellence in customer service

• Proactively and relentlessly drive customer usage, digital maturity and ultimately ROI

• Become a S2C and expert and trusted partner to customers

• Be a change management champion

• Project manage solution implementations

• Deliver light and in-depth onsite/remote training to customers as and when needed

• Challenge customers when they are operating outside of our best-practice S2C recommendations

• Analyse, facilitate, support and execute sourcing, contract management and supplier relationship projects with or on behalf of customers

Candidate experience

  • Ideally purchasing, logistics and/or supply chain management experience and ideally S2C software.
  • Ideally Bachelor or Master’s degree within International Business, Supply Chain Management, Logistics, Business Economics or similar.
  • Excellent interpersonal skills and high emotional IQ and have a talent for building and maintaining strong business relationships
  • You are able to think on your feet and use your knowledge in a flexible, creative manner to find out of the box solutions when needed
  • You possess strong analytical skills, including the ability to develop and interpret complex analytical models and ad-hoc reports
  • You have strong skills in Microsoft Office, Excel, and Power Point
  • You are comfortable presenting to senior executives and internal stakeholders
  • You are fluent in Danish and English. Any additional language is a plus.
  • You are eager to learn and have a structured & fact-based work approach
  • You have a strong work ethic and a high level of integrity
  • You have a “can do” attitude, are proactive and self-driven, able to effectively plan and manage multiple projects, tasks and initiatives with varying timelines & priorities

Location & Travel

  • Based in Denmark
  • Some travel required (approx. 25 days per annum)

To apply for this job please email your CV and covering letter to: georgia@edburydaley.com or call us on 0161 222 0515 to find out more.

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