Customer Operations Manager – Data Analytics

c.£50-60k basic, plus commission plus benefits
  • Full Time
  • London

Our client is an AIM-listed global leader of cloud-based data technologies and analytics software. This role provides the opportunity to be part of a leading-edge and innovative technology company, one of the most exciting and progressive companies in the data analytics market.

Key elements of the role:

  • Relationship Management: personally engage at varying levels within the client’s organisation. Manage a defined list of named accounts from executive sponsor to user.
  • Client Retention: ensuring clients derive value from the solutions and ROI to secure client renewal and retention.
  • Strategy: understand the clients’ market, business strategy, issues and drivers, proposing RDT solutions to deliver measurable business benefit to the client. Identify opportunities for upsell/cross-sell.

Key responsibilities:

  • Managing a number of named accounts ensuring renewal and retention.
  • Providing support to the CSM for key accounts
  • Proactively engage with clients in order to identify new business opportunities.
  • Jointly with the CSM, grow base revenue within Client organisation through Upsell and Cross-Sell activities to meet required quota.
  • Building relationships within the Clients from Sponsor to users to ensure a successful on-going relationship
  • Building understanding of Client requirements
  • Support Monthly Business Reviews with Client and to ensure KPI’s are being met and continually monitor the success of the project and Client health by reviewing usage.
  • Support quarterly value workshops to ensure clients continue to derive value from the solution.
  • Proactively propose innovative solutions and proposal to Client to increase penetration and usage
  • Ensure the maintenance and updating of SFDC CRM
  • Rigorously qualify and accurately forecast projected deal closure. Update revenue forecasts as required.
  • Regularly review pipeline with the Client Director as required
  • Assist with testing of new products as appropriate 

Skills & Experience

  • Minimum of 3 years client relationship management experience
  • Strong track record of exceeding sales quota
  • Proven track record of sales success within an enterprise solution sales environment
  • Excellent client retention ability
  • A proactive approach  to managing Client engagements
  • Excellent communication skills, both verbal and written
  • Experience of using reporting/business intelligence tools
  • Excellent knowledge of Microsoft Office products
  • Experience in using CRM tools
  • Basic IT & technical understanding
  • Experience of working within a cloud/software vendor is preferred
  • Ideally, degree or further education qualification in a technical or business discipline

 

To apply for this job please email your CV and covering letter to: andrew@edburydaley.com or call us on 0161 924 2387 to find out more.