Talent Intelligence – The Future of Procurement Technology Recruitment

In a fast paced market like procurement technology, service providers like us can’t operate in isolation. Whilst our deep market knowledge has enabled us to see the patterns and market trends as they emerge, we need to stay close to our clients to understand their challenges and adapt our services to meet their needs, now and in the future.

So our recent client audit was undertaken in order to understand what our clients truly value in our services. We wanted to know what the expectations were from the digital procurement community and how those expectations are likely to evolve in the future.

It’s been a fascinating, rewarding process giving us vital information.

We’ve used that information to help refine and improve our service delivery and define the value we add to help potential customers understand what we offer.

This is the result:

Imagine the benefits of partnering with a recruiter that has deep sector knowledge. One that maps the market and knows it intimately, often identifying a company’s recruitment requirements before they are even aware of their own needs. One that boasts a strong network of contacts and pre-qualified candidates.

A recruiter loved by its candidates because it invests time to get to know them, offering regular advice and giving feedback, leading to a more streamlined and professional recruitment process for all involved.

An agency that doesn’t simply tick all of today’s ‘must have’ boxes but, with an eye on tomorrow…

One that has the vision to recognise that, as technology advances, it must anticipate change – in order to help turn visions and innovations into reality – by providing its clients with the right talent in a manner that enables great hiring decisions.

But who presents themselves as that recruitment agency for today and tomorrow? A company that’s passionate about finding the talent that will shape the future of procurement by utilising technology, making it innovative and exciting? A true specialist that invests considerable resources and doesn’t work anywhere else apart from in the procurement technology sector.

One that connects great talent with career development opportunities that result in successful long term appointments, business success and fulfilled employees.

Combining all of our skills and sector knowledge gives us a unique asset and point of difference. It’s the added value that’s a game changer for our clients and what they value the most. We call this Talent Intelligence and if you work with us, it will positively transform how you source your talent, now and in the future.

That’s our commitment to you, that’s what makes us the solution for companies operating across the digital procurement ecosystem – solutions vendors, their consultancy partners and the end users – the cream of the procurement profession.

And the benefits of using Edbury Daley don’t end there. Keeping a close eye on tomorrow, we promise that no matter how quickly procurement technology evolves, we’ll always be there, evolving alongside the market to put the right talent within your reach.

The problems we solve – Problematic business critical roles and how we fill them

The Procurement Technology market has specific characteristics that make hiring for certain skill sets particularly challenging.

If your current recruitment model is failing, It’s likely that it’s because of one or more of the following reasons:

  • Advertising hasn’t identified the right candidates
  • Your in-house or outsourced recruitment team doesn’t know where to look for the right people
  • Your recruitment partner doesn’t have a strong enough network or market knowledge to identify the right candidates
  • The people you want are in high demand generally and could be too expensive for your salary bands
  • The career opportunity you are offering has not been presented to the market effectively in order to get the interest of relevant candidates
  • Your selection process is floored.

A key part of our service is our unrivalled market knowledge and international network of sector specialists and using our Talent Intelligence model we’ll give you access to people that aren’t currently available to you through your existing methods.

The problems we solve – Gain a competitive advantage by hiring from your competitors

The procurement technology market is hugely competitive. Procurement leaders are spoilt for choice when it comes to a range of full suite S2P platforms or the various best of breed solutions. As a solution vendor, how you go to market to achieve a sale and what you deliver to your customer thereafter is, of course, critical to the future of your business.  Do you have the right people in prospect and client facing roles?

Imagine working with a partner who has mapped the entire European market of solution vendors, their partners and customers. One that knows who has the best people, which senior managers are looking to move, what the market is paying for any given skill set and who is receptive to approaches from head hunters like us.

It’s this sort of knowledge that fuels our Talent Intelligence offering and enables our customers to make key hires from their competitors. People who understand the market, the solutions, the customers and the challenges they want to overcome. The sort of people that will make a big impact on your business quickly.

This quote from a long-standing client in ours recent client audit summarises this well: The network or relationships within the space you have and the quality of candidates that are actually pre-qualified and have a demonstrated interest in moving for the right opportunity saved a tremendous amount of time and resources that we don’t have available internally.

The problems we solve – Procurement technology hiring – today and tomorrow

Are you a senior manager in a solution vendor or consultancy partner with big growth ambitions? Maybe you are a CPO who wants to accelerate your digital transformation?

Either way, you will have a plan to achieve your objectives, right?

Part of that plan will require key people to step up and deliver on the goals you agree with them. Some of them maybe in your team already but what about the ones you haven’t hired yet?  

How detailed, how realistic, how achievable are your hiring plans? Do you know what the market is paying for those skills and what the availability is of the people you want? Do you know how and where you will find them? Have you thought about why they might leave their current job to work for you and your organisation?

Our experience is that the answers to these questions are usually inadequate when subjected to real scrutiny. Companies enter the recruitment market with insufficient or inaccurate information and unrealistic expectations and then wonder why it’s so hard to find the right people.  

The role is then open for longer than expected and this impacts on organisational or departmental performance, expectations aren’t met and targets become more difficult to achieve. Does any of this sound familiar?

Want we see from many organisations with their hiring process reminds us of the old phrase “fail to prepare, prepare to fail!” So why don’t companies engage in research in this area like they do in others? You wouldn’t go into a brand new market without researching it would you? You wouldn’t stand up in front of your leadership team and present brave ambitions without having done your homework beforehand would you? 

So why enter the recruitment market to make key hires without any forward planning?

Our clients using our full service offering make consistently more successful appointments, with shorter hiring timescales than average because they enter the market equipped with up-to-date, sector-specific market intelligence.  

Sometimes this requires just a meeting or phone call to scope out a planned business critical hire. On other occasions, a full research project is needed to support a wider hiring plan. But planning makes all the difference and massively improves the probability of success.

If you want to tap into our expertise, please get in touch.

We see things before our clients do – some evidence.

When you have an intimate knowledge of many of the key players in a specific market, you’ve met their people, you’ve helped them hire for key roles and you’ve headhunted people on their behalf from their competitors, it gives you a unique insight into those companies, their people and their place in the wider market.  

Here are some examples of how we’ve used that information to help customers solve problems they were still in the process of identifying.

“Our sales team isn’t up to it”

The new Sales Director of a software firm I know well told me: “I’m not sure about the quality of the sales team I’ve inherited.” I replied: “I am, they aren’t up to your standards.”  He asked why and here’s what I told him:

“I have tried to headhunt some of them in the past and wasn’t impressed at all. They haven’t hit their target in the last two years – that’s why your predecessor got sacked. Morale is low, they all want to move on and if they were top performers they could command much higher salaries in this market. I do have some good news for you though.”

“Oh yes, what’s that?”

“I’ve known we were going to have this conversation since the day you told me you were joining the business and I’ve got some better people in mind for you once you are able to start hiring.”

So now we are working on bringing some of those people in to change the dynamic of the team. He’s working on developing the best of the people he’s inherited and has made some changes elsewhere.

Our insight gave him a head start.

“We need to focus on our customers”

We could talk about several organisations that aren’t investing enough in customer success. They work very hard to win those customers through competitive sales processes then risk losing them with poor implementation and adoption thereafter. Sound familiar?

We will focus on one solution vendor that we know well. I was aware of their specific problems and it was my view that they needed to hire the very best the market could offer to address the various issues their customers were facing.

When they came to me with a requirement to hire into their team I told them very plainly: “you aren’t paying enough for the people you need.” I gave them examples of the people they could afford and I presented two much stronger, more costly candidates that I thought they needed.

There was lots of discussions about budgets, talk of internal barriers and other challenges, all of which I completely understood. Eventually the hiring manager followed my advice to at least meet with the more experienced, stronger candidates to make the comparison. He hired the most expensive one.  

When he called me to thank me for risking my relationship with his HR team by consistently telling them what they didn’t want to hear he said: “In the end, the additional cost on salary is a drop in the ocean compared to what this person will save us in lost revenue by keeping our customers. Thank you for your insight and putting him in front of us.”

“Our digital transformation is floundering”

A CPO told me that her adoption of a full-suite solution wasn’t going to plan. I said: “I’ve heard as much, that’s why I got in touch with you.” She asked how and I told her: “From people involved with competitor vendors and consultancies.”

One of the things you learn when operating in a niche market is that it’s a very small world and people talk, often to ex-colleagues in competitors. So word spreads fast!

She asked me what other CPOs are doing in similar situations. Of course every organisation and every transformation program is different, but I explained that what I was starting to see more of in the market is the hiring of a specialist in this area, someone who has been on this journey in their career before, someone who understand the challenges, the opportunities and the bumps in the road and who can guide you through it all. 

We talked about the availability of such skills, the cost, the interim and full time options available. She’s now building a business case to gain internal budgetary approval to make that hire. I hope she gets it because the people I have in mind for her could make a big difference to the success of this project.

 

Why Attending Procurement Events Makes A Big Difference To Our Clients

Have you been to any of the following events in the last couple of years?

  • SAP Ariba Live
  • Ivalua Now
  • Coupa Inspire
  • eWorld
  • Amazon Business Exchange
  • The World Procurement Congress
  • Other events from vendors like Jaggaer, Proactis, Wax Digital and the rest
  • Any other Procurement Leaders or ProcureCon events

We go to almost all of them and here’s why.

The presentations educate us about the subject matter, particularly around digital transformation and this helps us understand our clients, their businesses, their objectives and challenges.

We know the relative strengths and weaknesses of many of the solutions on the market. We know the innovations they have in the pipeline and we know what their existing customers are saying about the solutions.

We observe how the various software vendors are presenting their solutions to potential customers. We engage with their salespeople, get valuable information on market trends and assess the calibre of all the people we meet in the process. We are effectively talent spotting.

Overall it’s a great chance to network across the procurement technology ecosystem. The sponsors and exhibitors are solution vendors and their partners. The delegates are procurement, supply chain and finance professionals. We can work with any of these people now and in the future. 

People from across the sector ask us: “What’s the market like?” They respect our opinions and value our insight.

Our presence there gets noticed by all these people across the various communities. They recognise our commitment to the sector and when they meet us they quickly realise we are credible business people who understand their world. 

So what benefit could that have for you as a client of Edbury Daley?

The people in the market become familiar with us and the direct result of this is that they come to us first when they are thinking about moving jobs. In other cases they are more receptive to head hunting approaches from us than other recruiters because they know that we are credible. 

This gives us access to the best talent in the market. In many cases these people only talk to us about their careers. In effect, we become a Talent Magnet for those companies that we hire on behalf of and that helps us fill vacancies that others can’t.

Because we’ve been attending these events for years, people know we were the first to make a visible commitment to this specific market. They know we’ve been around for a long time and can be confident we’ll be here today and tomorrow.

Trust, credibility, integrity, deep market knowledge and strong relationships across the sector – why wouldn’t you want to take advantage of this when furthering your career or hiring to achieve your business objectives?

How to avoid your CV falling into a recruiter’s black hole

My first blog article ‘How to get approached about your dream job’ can be found here.

It highlights several ways in which you can ensure that when a recruiter is conducting a candidate search on LinkedIn, for what could be your next job move and ideal opportunity, your profile catches their eye for all the right reasons.

As Senior Research Consultant at Edbury Daley, I not only encounter hundreds of LinkedIn profiles every day, but I also receive and review numerous CVs for the executive vacancies that we advertise.

The most attractive have the following:

  • The candidate’s most marketable skills and experience somewhere near the beginning. Be sure to position at the start the experience which you believe you want to use in your next role and that could really add value to an employer.
  • Not too much detail under each position you have undertaken. Big blocks of text are off-putting and make it difficult to understand the key responsibilities that you had during your role. Saying this, too little detail about your achievements and contribution make your profile easier for a recruiter to dismiss, so try to get the balance right.
  • A clearly defined job title, company name and time frame for each section on your CV, starting with the most recent and finishing with your education.
  • A simple and visually appealing layout. An overly complicated layout and format style makes your strongest and most relevant experience difficult to pinpoint. This could be the difference between a recruiter or employer dismissing your application as they can’t quickly and easily identify the relevant skills you have for this particular vacancy.
  • Points about the difference you made whilst in your role at the company and your specific contribution, not points about what the company or team did during the time that you were employed.

If you need some guidance or further information, then please do get in touch via georgia@edburydaley.com.