Client Audit – what our clients want from a specialist recruiter

At Edbury Daley we take enormous pride in what we do. We are truly invested in the success of the businesses we recruit for and the job satisfaction and career development of the people we help them hire.

Our personal and company reputations, along with our commitment to winning repeat business through service excellence, are all vital factors in the culture of our organisation.

With this in mind, we regularly review what our clients think about the service we offer to them, what’s important to them and what we could do better. We want to understand the problems we solve for them, the outcomes our clients are buying and how our services might be adapted to ensure continued success.

In our recent client audit, we received some vital feedback that will help you understand what our customers value about us. While there are some examples of the feedback below, what became clear to us during this audit is that the things our clients really value about Edbury Daley are:

  • The depth of market knowledge we have and how our visible commitment to the procurement technology world enables us to act as a Talent Magnet for our customers.
  • The breadth of our international network allied to our strong personal reputations.
  • An intimate understanding of the supply and demand equation for the skills and experience required for success in this market.
  • This enables a speed to market and a targeted approach that other recruiters just can’t match.

We call this collection of vital knowledge and skills Talent Intelligence. We’ll be telling the market more about the benefits of this in the coming weeks.

In the meantime, here are some examples of the feedback we received from our clients.

Member of the Senior Leadership Team at a Global Procurement Software Business:

What business problem did filling your position solve?

We are expanding and accelerating a go to market strategy in an area where we lacked internal expertise to support our goals or objectives. We were hiring to accelerate the growth and sales (revenue) of the company.

Apart from filling the vacancy was there any other aspect of our service you found valuable?

The network or relationships within the space you have and the quality of candidates that are actually pre-qualified and have a demonstrated interest in moving for the right opportunity saved a tremendous amount of time and resources that we don’t have available internally.

HR Leader at the same business:

You know how much we value you, your expertise and our long term relationship with you. I have nothing to say but positive things. 

EMEA GM Global Procurement Software Business:

What business problem did filling your position solve?

Filling a business critical Exec to lead a fast growing Top Growth Region for our business.

How has the candidate we placed impacted your business?

He’s a strong leader infusing best practices to our business…no doubt about his direct performance/impact on our business in his region.

Apart from filling the vacancy was there any other aspect of our service you found valuable? Please specify.

Your commitment to the result, strong candidates (three of them could have done the job). The people to people relationship resulting in us understanding and trusting each other.

What could we have done better?

Overall was a great experience.

If a trusted friend or colleague asked what you thought of us what would you say to them?

Strong recommendation.

CTO Procurement Solutions Business:

What business problem did filling your position solve?

Skills and experience to lead our data function. He has implemented a data warehouse and taken all business reporting in hand.

How has the candidate we placed impacted your business?

He has had a hugely positive impact on the business and brought order to chaos in our data function. He has now been promoted to Head of Technology.

Apart from filling the vacancy was there any other aspect of our service you found valuable? Please specify.

Andrew helped me scope the must have and nice to have elements of the role so that we were able to find the right candidate. We had to flex on location. This has worked out well.

If a trusted friend or colleague asked what you thought of us what would you say to them?

Andrew has always provided me with an excellent service. His consultative approach, knowledge of the procurement technology marketplace and his network are in my view the keys to his success.

If these messages are relevant to your current business needs and you want more information now then please get in touch.